Frequently asked questions

The run carries on. The driver app captures deliveries, collections and proof offline and syncs when the signal returns. A dead spot costs signal, not a stack of handwritten sheets to key in at the depot that evening.

At the door, as it happens. Signature, photograph and timestamp are attached to the consignment, so a delivery dispute is settled by opening the record rather than by asking a driver what they remember about a Tuesday.

Money collected at the door, as QR, card or cash, is recorded against the consignment at the point of collection. What each driver owes at the end of a run is a figure the system already holds, and collection is reconciled per driver, per run and per depot. A shortfall is found against a specific run on the same day, not in a monthly total.

Inbound scanning, sorting, loading and handover between hubs are all recorded, so a parcel's location is a record rather than an assumption. Exceptions are visible at the hub while there is still time to act on them, and the customer's tracking page shows the same status the hub sees.

Rates, trip records and deductions are held against the contractor who did the work, and statements are generated from the trip records the operation ran on. Settlement stops being an argument between a haulier's log and the operator's.

No. Accounting packages, customer systems and the marketplace and e-commerce platforms the operator already sells through stay where they are, and idataraya integrates with them. asasii logistics also works beside asasii ledger for collections and asasii fleet for the vehicles themselves.

On a single route or a single hub, before the operation commits. Real runs surface the cases a specification never lists: the address that does not exist, the customer who pays half, the parcel refused at the door.

In the operator's own cloud account or data centre, with the operator's team holding the keys, the backups and the data. idataraya installs it and keeps it current under a yearly agreement covering software updates, the customisations made for you, monitoring, severity-based response and restoration targets, and support on the operation's own clock, including the sort at four in the morning. Hosting stays with you, and it is a fee, not a subscription.